1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences over time. Similar technologies include local storage, session storage, and pixel tags.
2. How We Use Cookies
We use cookies and similar technologies for the following purposes:
Essential cookies: Required for the Service to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. You cannot opt out of these.
Functional cookies: Remember your preferences such as language, timezone, and dashboard settings to improve your experience.
Analytics cookies: Help us understand how the Service is used — which pages are visited, where users drop off, and how features perform. We use this data to improve the product. We use privacy-respecting analytics tools that do not track you across other websites.
Marketing cookies: If you have consented, we may use cookies to understand the effectiveness of our marketing campaigns and show relevant content. These are only activated with your explicit consent.
3. Specific Cookies We Use
replyo-session: Authentication session cookie. Duration: session. Purpose: keeps you securely logged in.
replyo-prefs: Stores your interface preferences. Duration: 1 year. Purpose: remembers your dashboard settings.
_vercel_analytics: Anonymous page view analytics by Vercel. Duration: session. Purpose: product improvement.
stripe_mid / stripe_sid: Set by Stripe for fraud prevention during checkout. Duration: 1 year / session. Purpose: payment security.
4. Third-Party Cookies
Some cookies on our Service are set by third-party providers we use to operate the Service, including Stripe (payment processing) and Vercel (hosting). These third parties have their own privacy and cookie policies.
We do not use Google Analytics, Facebook Pixel, or other large advertising networks on the main application. If this changes, we will update this policy and request your consent.
5. Managing Cookies
You can control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Note that disabling essential cookies may prevent the Service from functioning correctly.
For more information about managing cookies in your browser, visit your browser's help documentation.
6. Cookie Consent
When you first visit our website, we display a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in the footer.
For users in the EEA, we obtain your consent before placing any non-essential cookies in accordance with the ePrivacy Directive and GDPR.
7. Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. We respect DNT signals and do not place analytics or marketing cookies when a DNT signal is detected.
8. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. The "Last updated" date at the top indicates when this policy was last revised. Material changes will be communicated through the Service or by email.
Questions about this policy? legal@usereplyo.com — Replyo B.V., registered in the Netherlands.